Refund policy

Refund & Return Policy

At Kitchfluence, your satisfaction is our top priority. Whether you are upgrading your kitchen with new appliances or everyday tools, we want every item to meet your standards. If an item does not work out — whether due to damage, defects, or a change of mind — we have made our return and refund process simple and transparent. This policy applies to orders shipped within the United States.

Return Eligibility Period

You may request a return within 30 days of receiving your order. This timeframe allows you to inspect your item and ensure it is the right fit for your kitchen.

How to Start a Return

All returns are processed by mail. You may request either a refund or an exchange for another item of equal value. To initiate a return, contact our support team at info@kitchfluence.shop with your order number, the product details, and a brief reason for the return. Our team will respond promptly with clear return instructions and the return address.

Condition of Returned Items

To qualify for a refund or exchange, returned items must be new, unused, uninstalled, and undamaged; returned in their original packaging; and include all accessories, manuals, and components. Items showing signs of wear, alteration, or use are not eligible.

Return Shipping Costs

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Original shipping charges (if any) are non-refundable.

No Restocking Fees

Kitchfluence does not charge any restocking fees. Aside from the cost of return shipping, there are no additional charges associated with your return.

Refunds & Exchanges

Once your return is received and inspected, refunds are issued to your original payment method within 10 days. Exchanges are processed promptly, and replacement items are shipped as soon as possible. You will receive an email confirmation once your refund is completed or your replacement order has been dispatched. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue promptly at no cost to you, including covering return shipping for the affected item.

Order Cancellations & Changes

Orders can only be changed or cancelled before shipment. Once an order has shipped, it must follow the standard return process outlined above. For delivery timeframes, see our Shipping Policy.

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